Terms of Service

At a glance

• Clarté offers a free tier; premium features require a paid subscription.
• An account is required to access the app.
• The premium plan unlocks in-depth analyses, an extended history, and unlimited custom topics.
• Your content is processed by AI services (currently OpenAI) to provide these features — it is not used to train models.
• Subscriptions renew automatically but can be cancelled at any time from your store settings.
• You can disable notifications and emails at any time.

1. About us

Clarté is a mobile app published by Lorelingo, a French SAS registered under number 985 186 907 R.C.S. Paris, with its registered office at 78 Avenue des Champs-Élysées, Bureau 326, 75008 Paris, France.

2. Acceptance of the terms

By downloading, installing, or using Clarté, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the app.

We reserve the right to update or modify these terms at any time. Continued use of the app after a change constitutes acceptance. Significant changes will be notified to you through the app or by email.

3. Account creation

To use Clarté, you must create an account and provide accurate and complete information. You are responsible for the confidentiality of your credentials and for all activity that takes place under your account.

You must be at least 18 years old, or use the app under the supervision of a parent or legal guardian. You agree to notify us immediately of any unauthorized access to your account.

4. Subscriptions and payments

Clarté offers a free plan and premium subscriptions. Premium subscriptions are billed through the Apple App Store or the Google Play Store depending on your device.

• A 7-day free trial may be offered to new subscribers. At the end of the trial, the subscription automatically converts into a paid subscription at the advertised price, unless cancelled before the end of the trial period.
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• You can manage and cancel your subscription at any time from your store settings (a “Manage my subscription” shortcut is also available in the app settings).
• Refunds are processed according to the policies of the respective stores.
• We reserve the right to change pricing with reasonable advance notice to existing subscribers.

Right of withdrawal (EU consumers)

If you are a consumer within the European Union, you have a right of withdrawal of 14 days from the date of purchase of a subscription, in accordance with articles L221-18 to L221-28 of the French Consumer Code.

However, by starting to use the premium features immediately after subscribing, you expressly acknowledge and accept that:

• you request that the supply of the digital content begin immediately, before the end of the withdrawal period;
• you acknowledge that, once the digital content has been fully supplied, you lose your right of withdrawal (art. L221-28, 13° of the French Consumer Code).

If you have not accessed any premium features during the withdrawal period, you may exercise your right by contacting us through our contact page.

5. User content

You retain ownership of all content you submit to Clarté, including audio recordings, transcripts, and the associated analyses (“User Content”). By submitting User Content, you grant Lorelingo a worldwide, non-exclusive, royalty-free license to:

• Transmit this content to our AI providers (currently OpenAI) for transcription and analysis;
• Provide the AI features such as analyses, rephrasings, and follow-up topics;
• Produce aggregated and anonymized analytics to improve the Service (no individual User Content is shared in identifiable form for analysis).

Your content is NOT used to train AI models — neither by Lorelingo nor by our processors. This license ends when your account is deleted, and your User Content will be handled in accordance with our Privacy Policy.

You are solely responsible for the content you submit. You agree not to submit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.

6. AI features and third-party processing

Clarté uses artificial intelligence to deliver its core features: audio transcription, speech analysis (structure, clarity, impact), rephrasing suggestions, and follow-up topics.

Third-party AI processing

These features are currently provided by OpenAI (OpenAI, L.L.C.) acting as a processor on our behalf. By using the AI features, you acknowledge and accept that:

• Your User Content (audio, text) is transmitted to the OpenAI API for processing;
• OpenAI operates under a zero-retention policy for API usage — your content is not stored by OpenAI after processing;
• Your data is not used to train OpenAI’s models or any other AI model;
• AI-generated content may contain inaccuracies — it is provided as a tool to support your growth and should not be treated as absolute truth;
• You may at any time report AI content that you consider inappropriate, inaccurate, or problematic via the “Report” button available on every analysis;
• We reserve the right to change AI providers in the future, provided any replacement offers equivalent or stronger privacy guarantees, and the Privacy Policy is updated accordingly.

7. Prohibited uses

By using Clarté, you agree not to:

• use the app for any unlawful purpose or in breach of applicable law;
• copy, modify, distribute, or decompile any part of the app;
• transmit viruses, malware, or any harmful code;
• attempt to gain unauthorized access to our systems or to other users’ accounts;
• use automated tools to extract or collect data from the app;
• infringe the intellectual property rights of Lorelingo or any third party.

8. Intellectual property

All intellectual property rights related to Clarté — including design, code, algorithms, models, graphics, logos, and content (excluding User Content) — are the exclusive property of Lorelingo or its licensors. These terms do not grant you any right to use our trademarks.

9. No warranty

Clarté is provided “as is” and “as available”, without any warranty of any kind, express or implied. Lorelingo does not warrant that the app will be uninterrupted, error-free, or free of harmful components.

We do not warrant the accuracy or completeness of AI-generated content. These features are designed as tools to support your growth and should not be treated as your sole source of information.

10. Force majeure

Lorelingo shall not be held liable for any failure or delay in performing its obligations resulting from circumstances beyond its reasonable control, including: natural disasters, government acts, internet or telecommunications failures, power outages, cyberattacks, pandemics, or interruptions of third-party services on which the Service depends.

11. Limitation of liability

To the extent permitted by law, Lorelingo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of data, revenue, or profits, arising out of or related to your use of Clarté.

For paying subscribers, Lorelingo’s total aggregate liability for any claim related to the Service shall not exceed the total amount of fees you paid to Lorelingo over the 12 months preceding the claim.

Consumer protections

Nothing in these terms excludes or limits Lorelingo’s liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Gross negligence or wilful misconduct;
• Any other liability that cannot be excluded or limited under applicable French or European law.

This section does not affect your statutory rights as a consumer under French and European law. Any clause deemed unfair within the meaning of article L212-1 of the French Consumer Code shall be considered as not written.

12. Termination

We may suspend or terminate your access to Clarté at any time, with or without cause, with or without notice. Upon termination, your right to use the app ceases immediately. You may also delete your account at any time from the app settings.

After deletion or termination, your data will be handled in accordance with our Privacy Policy. A deletion requested from the app is subject to a 14-day grace period during which you can cancel it by signing back in; once this period has elapsed, your User Content is permanently deleted from our systems.

You may request an export of your data before deleting your account by contacting us through our contact page.

13. Governing law

These Terms of Service are governed by French law. Any dispute relating to their interpretation or performance shall be subject to the exclusive jurisdiction of the courts of Paris, France.

14. Dispute resolution and mediation

In the event of a dispute, we invite you to contact us first to seek an amicable resolution through our contact page.

Consumer mediation

Pursuant to articles L611-1 to L616-3 of the French Consumer Code, if you are a consumer and your claim has not received a satisfactory response, you may free of charge refer the matter to a consumer mediator.

Our designated consumer mediator is: CM2C (Centre de Médiation et de Règlement Amiable des Huissiers de Justice), 14 rue Saint Jean, 75017 Paris, France — www.cm2c.net.

Online dispute resolution (EU)

If you are a consumer in the European Union, you may also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

15. App store terms

If you downloaded Clarté from the Apple App Store or the Google Play Store, the following terms also apply:

• These Terms of Service are entered into between you and Lorelingo only, and not with Apple Inc. or Google LLC (each a “Store Provider”).
• Lorelingo, and not the Store Provider, is solely responsible for Clarté and its content.
• The Store Provider has no obligation to provide maintenance, support, or warranty for Clarté.
• If Clarté fails to conform to any applicable warranty, you may notify the Store Provider, who may refund the purchase price (if any). To the extent permitted by law, the Store Provider has no other warranty obligation regarding the app.
• The Store Provider is not responsible for addressing any claims relating to Clarté, including product liability, legal compliance, or intellectual property infringement.
• Apple Inc. and Google LLC, as well as their affiliates, are third-party beneficiaries of these Terms and may enforce them against you as such.

16. Contact

For any question regarding these Terms of Service, please contact us through our contact page or by mail to: Lorelingo, 78 Avenue des Champs-Élysées, Bureau 326, 75008 Paris, France.